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Privacy Policy

Lab Kids is committed to providing quality services to you, and this policy outlines our obligations regarding how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information.

A copy of the Australian Privacy Principles can be found on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and Why Do We Collect It?

Personal information is any information or opinion that identifies an individual. Examples of personal information we collect include your name, address, email address, and phone number.

This information is obtained in various ways, including through interviews, correspondence, phone calls, emails, our website (www.labkids.com.au), cookies, and third-party services. We do not guarantee the accuracy or policies of authorized third-party websites linked to ours.

We collect personal information for the primary purpose of providing our services to you, communicating with clients, and for marketing purposes. We may also use your personal information for secondary purposes related to the primary purpose, where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect personal information, we will explain why we are collecting it and how we intend to use it, where appropriate.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes details such as racial or ethnic origin, political opinions, religious or philosophical beliefs, criminal records, and health information.

We will only use sensitive information for:

  • The primary purpose for which it was collected,

  • A secondary purpose directly related to the primary purpose,

  • With your consent, or

  • Where required or authorized by law.

Third Parties

Where possible, we will collect your personal information directly from you. However, in some circumstances, we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are aware of the information provided to us by the third party.

Disclosure of Personal Information

Your personal information may be disclosed in the following circumstances:

  • To third parties where you have consented to the disclosure,

  • Where required or authorized by law.

Security of Personal Information

We take reasonable measures to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. When your personal information is no longer required for its original purpose, we will take steps to destroy or permanently de-identify it. However, certain personal information may be stored in our client files for a minimum of seven years.

Access to Your Personal Information

You have the right to access and update the personal information we hold about you, subject to certain exceptions. To request access to your information, please contact us in writing.

Lab Kids will not charge any fees for access requests, but may charge an administrative fee for providing copies of your personal information. To protect your privacy, we may require proof of identity before releasing any requested information.

Maintaining the Quality of Your Personal Information

We are committed to ensuring that your personal information is accurate, complete, and up-to-date. If you find that any of the information we hold is inaccurate or outdated, please notify us as soon as possible so we can correct our records.

Policy Updates

This privacy policy may change from time to time and will be updated on our website.

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints about our privacy policy, please contact us at: 0433 338 354 or info@labkids.com.au

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