Booking Terms & Conditions
Lab Kids is a leading provider of interactive science experiences and incursions in Australia, often booked well in advance. By engaging our services for an incursion or event, all clients agree to the following terms and conditions:
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Unless otherwise stated, quoted prices exclude GST and may be subject to an additional travel fee based on your location.
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A minimum booking charge applies to all bookings.
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Fees and charges will be quoted once your enquiry is received.
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Lab Kids has contingency plans in place should government mandates impact your booking. Please contact our admin team to discuss options for your incursion or event in such a case.
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To secure a booking date, an invoice for 30% of your quoted incursion/event fee (including GST) will be issued as a deposit. This payment is non-refundable and will be deducted from your final invoice.
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Once the deposit is received, your booking will be confirmed, and the date will be marked as unavailable to other clients. The following cancellation/rescheduling policy then applies.
Cancellation/Rescheduling Policy
School Incursions / Vacation Care / Kindergartens and Early Learning Centres
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Any cancellation without rescheduling will incur a charge equivalent to 100% of the incursion fee, less the deposit already paid.
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For rescheduling requests received at least two calendar months before the original booking date, the deposit will be transferred to the new date without penalty.
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For rescheduling requests made less than two calendar months before the original booking date, the original deposit will be forfeited, and a new deposit invoice will be issued to secure the new date.
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For rescheduling requests made within 7 days of the booking date, a charge equivalent to 100% of the incursion fee, less the deposit, will apply.
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If extenuating circumstances impact your ability to fulfill the booking, please contact us to discuss rebooking options.
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Corporate / Community Events
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Any cancellation made more than one calendar month before the original booking date will result in forfeiture of the booking deposit.
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Cancellations made less than one calendar month before the booking date will incur a charge of 100% of the event fee.
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If extenuating circumstances affect your ability to proceed with the booking, please contact us to discuss rescheduling options.
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Private Kids’ Parties
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Once a party booking is confirmed, any cancellation will result in the loss of the 30% non-refundable deposit.